| Feature | Details |
|---|---|
| Error Code | AMD Error 1711 |
| Primary Cause | Insufficient disk space or corrupted Windows Installer files |
| Common Fix | Clear Temp folder and use AMD Cleanup Utility |
| Platform | Windows 10 / Windows 11 |
What is AMD Error 1711?
AMD Error 1711 is an installation error that occurs when the Windows Installer service encounters a problem writing to the temporary folder or accessing required files.
This error typically triggers the message: “An error occurred while installing the package. Windows Installer returned error code 1711.” It often happens during a driver update or a fresh installation of Radeon Software.
The root cause is usually related to a lack of disk space on the system drive or corrupted metadata in the Windows Installer cache.
Step-by-Step Solutions
Method 1: Clear the Windows Temp Folder
The Temp folder stores temporary installation files. If this folder is full or contains corrupted files, the AMD installer will fail.
Press Win + R on your keyboard to open the Run dialog box.
%temp%Type the command above and press Enter. Select all files in the folder (Ctrl + A) and delete them. Skip any files that are currently in use by the system.
Method 2: Use the AMD Cleanup Utility
Legacy driver remnants often conflict with new installations. AMD provides a standalone utility to purge these files safely.
Download the AMD Cleanup Utility from the official AMD support site. Run the tool and it will prompt you to reboot into Safe Mode.
Once in Safe Mode, the tool will remove all previous AMD driver files and registry entries. After the cleanup is complete, reboot your PC and attempt the installation again.
Method 3: Unregister and Reregister Windows Installer
If the Windows Installer service is malfunctioning, you can reset it using the Command Prompt to ensure it handles the .msi package correctly.
Open the Command Prompt as an Administrator and run the following commands sequentially:
msiexec /unreg
msiexec /regserverThis refreshes the installer service registration without requiring a full system reboot.
Method 4: Check for Disk Space and Permissions
Ensure that your “C:” drive has at least 5GB of free space. The Windows Installer requires significant overhead to extract files before the actual installation begins.
Right-click the AMD installer file and select “Run as Administrator.” This ensures the process has the necessary permissions to write to protected system directories.